Hyatt Zilara Cancun (Adults Only), Cancun ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

“The hotel's beachfront location offers stunning ocean views and easy access to beautiful sandy shores, making it perfect for a relaxing getaway.”view full review

Hyatt Zilara Cancun (Adults Only) is a 5-star, all-inclusive resort offering an intimate beachfront experience at the Caribbean Sea. Guests can enjoy traditional Mexican hospitality, six specialty restaurants, and an elegant spa. This adults-only oasis emphasizes luxury and relaxation.

Rooms & Amenities

The hotel features 307 elegantly furnished suites, complete with terraces featuring hammocks, luxury bedding, double jacuzzis, and 55' LED Satellite TVs. Guests enjoy amenities such as in-suite mini-bars stocked daily and 24-hour room service.

Dining Options

Dining options include six on-site specialty restaurants that offer a wide range of international and Mexican cuisine. The all-inclusive dining plan features a la carte meals, show cooking, and buffet choices, paired with unlimited domestic beverages.

Leisure & Activities

Hyatt Zilara Cancun provides extensive leisure facilities, including two outdoor swimming pools, a full-service spa with traditional treatments, and evening shows. Guests can also participate in activities such as introductory scuba diving lessons and craft-making classes.

Location & Local Attractions

The hotel is located in Zona Hotelera, known for all-inclusive resorts and sandy beaches. It is within close proximity to key attractions such as the Interactive Aquarium (1.5 km) and Coco Bongo (2 km), as well as shopping options like Flamingo Mall (0.5 km).

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite Ocean View Swim Up

2 persons

79 m²

1 King-size bed

Shower

Balcony

room details

Junior King Suite

2 persons

61 m²

1 King-size bed

Shower

Balcony

room details

Luxury King Suite Oceanfront

2 persons

61 m²

1 King-size bed

Shower

Balcony

room details

Presidential Suite

2 persons

124 m²

1 King-size bed

Shower

Balcony

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.3 km

Isla Mujeres (ISJ) 28.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Culinary Experience

“The food at Hyatt Zilara Cancun exceeded my expectations! I had the pleasure of dining at Pelicano's multiple times, where the Shrimp Ceviche prepared by Chef Raul was out of this world. Each time I visited, he remembered my order and even prepared a special seafood plate which was simply good. The attention to detail and the flavors made every meal a nice experience.” view full review

Relaxing Spa Retreat

“One of the highlights of my stay was the 'Romantic Escape' couples massage, which provided the perfect start to our vacation. The spa complex itself was beautiful and offered a variety of services. Every service was executed with precision, making it a truly blissful experience for relaxation and rejuvenation.” view full review

Luxurious Accommodations

“I upgraded to a stunning presidential suite during my stay, and it was worth every penny. The spacious living area and amazing ocean view were amazing. The suite even featured a jacuzzi, which added a touch of romance to our getaway. Plus, the cleanliness and daily upkeep of the room were perfect.” view full review

Engaging Evening Entertainment

“Every night at the hotel brought something exciting. From lively pool parties to captivating shows like the Michael Jackson tribute and the circus performance, there was never a dull moment. The variety of entertainment ensured that my evenings were filled with fun and laughter, making it a well-rounded resort experience.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Adults only
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Yoga class
Sports trainer
Aerobics

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Beauty treatment
Massage

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Curtains

Location

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

Map view

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.3 km

Landmark

Cancun Convention Center

1.3 km

Landmark

Yamil Lu'um Archeological Site

1.1 km

Landmark

Scorpion's Temple ruins

1.1 km

Aquarium

Interactive Aquarium

1.4 km

Museum

Cancun Wax Museum

1.2 km

Night club

Coco Bongo

2.0 km

Landmark

Avenida Kukulkan

2.1 km

Beach

Chac Mool Beach

960 m

Night club

The City Nightclub

1.8 km

Landmark

Water Park at The Grand

630 m

Night club

Palazzo

2.0 km

Shopping Area

Fashion Harbour

1.3 km

Museum

Museo Subacuatico de Arte

2.1 km

Beach

Playa Marlin

2.1 km

Mall

Luxury Avenue

2.2 km

Landmark

Museo Sensorial del Tequila

2.1 km

Park

arte Garden

1.3 km

Mall

La Madonna

1.3 km

Beach

Playa Forum

2.0 km

Landmark

Forum By The Sea

1.8 km

Night club

Daddy'O

1.8 km

Beach

Mandala Beach Club

1.9 km

Night club

Mandala Nightclub

1.9 km

Landmark

Playa Lagarto

1.8 km

Landmark

Marlin Beach

1.9 km

Gallery

Galeria Balance Cancun

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

210 m

Shopping Area

Flamingo Mall

280 m

Blvd. Kukulcan

Parque Ventura Cancun

210 m

Restaurants

Bubba Gump Shrimp Co

120 m

Flamingo Mall Boulevard Kukulcán km 11.5

Maria Marie Restaurant

60 m

Kukulkan Km 11.5 Hotel Zone The Royal

Lorenzillo's

230 m

Blvd. Kukulcan km 10.5 Zona Hotelera

Asiana

120 m

Avenida Kukulkan Km 11.5

Bubba Gump

130 m

Carretera Cancun-Chetumal Km 22 Cancun Airport

Varenna

210 m

Blvd Kukulcan Km 12.5

Hong Kong

210 m

Blvd Kukulkan Km 9

Come'n Eat

210 m

Blvd Kukulcan km 12.5

La Mesa del Pescador

210 m

Boulevard Kukulcan Km 13

La Pizza

210 m

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Bungee Bar

210 m

Blvd. Kukulcan

Reviews and Ratings

Feedback from previous guests about their experience.

Isabella

United Kingdom, March 2025

9.6/10

I had an absolutely remarkable stay at this resort! The moment I walked in, I was greeted with warm smiles and cool towels, setting a lovely tone for my vacation. The spacious rooms offered stunning ocean views and were regularly cleaned to perfection. Dining was a delight, especially at the Spice restaurant, where the staff went above and beyond to cater to my dietary needs. The pool and beach areas were impeccably maintained, and there were plenty of fun activities to engage in. However, I found the entertainment options a bit repetitive on some nights. Overall, this place is a perfect blend of relaxation and fun, ideal for anyone looking for a luxurious getaway.

Rooms

10.0

The room was gorgeous, spacious, and had a stunning ocean view with a hot tub.

Service

10.0

The staff were incredibly accommodating and always seemed genuinely happy to assist.

Location

10.0

The location was directly on the beach with cozy cabanas available for relaxation.

Dining

9.0

Dining was exceptional; especially Spice, where the staff really took care of my food allergies.

Facilities

9.0

The pool and beach facilities were beautifully maintained and offered plenty of amenities.

Impeccable service

Repetitive entertainment

Ann

United Kingdom, January 2025

7.2/10

My recent stay at Hyatt Zilara was a mix of highs and lows. While I enjoyed the delicious food and beautiful beach, the service during check-in and room issues left a sour taste. The location is fantastic, providing a lovely escape, but the management's handling of problems was frustrating. Overall, if you're considering this hotel, be prepared for some hiccups, but the beach and dining options could make up for it.

Rooms

5.0

The Ocean Front Jr King Suite had a beautiful view, but we encountered several issues like electrical problems and poorly functioning amenities.

Service

6.0

The service staff were polite and eager to help, but the management at check-in was unhelpful and dismissive.

Location

9.0

The location is lovely, right by the beach, making it perfect for a relaxing getaway.

Dining

9.0

Dining options were diverse and well-prepared, with standout dishes, especially the Mexican cuisine.

Facilities

7.0

The facilities included a great beach and several bars, but I was disappointed with the movie set taking over part of the scenic beachfront.

Zoe

United Kingdom, January 2025

9.0/10

What a stunning getaway! This hotel truly surpassed our expectations with its gorgeous ocean views and a fantastic beach that's perfect for leisurely strolls. The dining experience was unforgettable with diverse options and quality food, but the morning towel reservation situation for beach and pool chairs did spoil things a bit. Overall, a fantastic place to unwind and relax in the sun!

Rooms

9.0

We enjoyed a beautiful oceanfront luxury suite with an impressive two-person tub. The rooms were clean and well-maintained, offering great views.

Service

9.0

Service was truly outstanding with friendly staff attending to our every need, making us feel welcome and at home.

Location

8.0

The location near the beach is gorgeous, perfect for enjoying the sun and a peaceful atmosphere. However, it can get quite hot, especially in the evenings.

Dining

10.0

The dining options were remarkable, especially the Chef's plate experience, which was both delicious and creatively presented. Breakfast until 11 AM was a great perk too!

Facilities

9.0

The spa facilities were impressive, offering a range of amenities such as steam rooms and pools, making relaxation easy to achieve.

Amanda

United Kingdom, November 2024

7.8/10

I had a wonderful stay that was mostly enjoyable, but there were a few hiccups. The resort is immaculate, offering a wide range of activities and entertainment, and while the service was outstanding overall, the dining experience left something to be desired with some bland food. The room situation was frustrating at times due to maintenance issues, which is something I hope they improve on. Overall, I had a great time and would consider returning.

Rooms

7.0

The room was clean but faced a few issues with the air conditioning, which could be frustrating. Although I had a nice view, the furniture felt a bit outdated.

Service

9.0

The service was exceptional, with friendly faces ready to help at every turn. Special shoutouts to the wait staff who made our meals enjoyable and the beach butler who served delicious cocktails.

Location

9.0

The location was perfect, with easy access to the beach and convenient transport options nearby. It felt central, which added to the experience.

Dining

6.0

Dining was a mixed bag. The variety was great, but some dishes were quite bland, and a few had high expectations that weren't met. Reservations for popular spots can be tricky.

Facilities

8.0

Facilities were good with plentiful activities and a lovely pool area. However, the noise from events could disrupt the peace at times.

Eva

United Kingdom, November 2024

9.4/10

My stay at the Hyatt Zilara was absolutely fantastic! The resort is positioned perfectly by the beach, providing amazing views and a great atmosphere. The food was delicious across the board, particularly at Pelicanos and Spices, and the service from the staff was nothing short of exceptional. While I had a minor issue with the persistent sales pitches for the Premium program, it didn't overshadow the overall experience. I can't wait to return!

Rooms

9.0

We upgraded to a Luxury King Suite, which was spacious and well-kept, featuring a lovely wrap-around terrace and hammock.

Service

10.0

The service was outstanding with staff like Eloisa and Jorge making our stay memorable. They truly went above and beyond to ensure we had everything we needed.

Location

10.0

The hotel is conveniently located right on a stunning beach, making it easy to enjoy the sun and surf.

Dining

9.0

Dining options were enjoyable, with the food being excellent and a variety of choices available. Don't miss the ceviche at Pelicanos!

Facilities

9.0

The spa facilities were a great addition, and I particularly enjoyed my massage and the included water amenities.