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Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool Side King Suite
Max:
2 persons
855 sq. feet 
Bed options:
1 King Size Bed
Shower
Balcony
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Junior Suite
Max:
2 persons
660 sq. feet 
Bed options:
1 King Size Bed
Shower
Balcony
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Junior Suite
Max:
4 persons
660 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Balcony
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Cancun 6.4 mi
Airports
Cancun (CUN) 13.2 mi
Isla Mujeres (ISJ) 17.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Off-site parking lot
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Adults only
  • Baggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop

Sports & Fitness

  • Fitness center
  • Tennis court
  • Golf course
  • Pool tables
  • Darts
  • Table tennis
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Live entertainment
  • Sun terrace
  • Leisure/ TV room
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Beauty treatment
  • Massage

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Room decor

  • Curtains
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Location

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500
Map view
street view
Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500
Nearby
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
700 ft
Shopping Area
Flamingo Mall
1000 ft
Blvd. Kukulcan
Parque Ventura Cancun
700 ft
Restaurants
Bubba Gump Shrimp Co
400 ft
Flamingo Mall Boulevard Kukulcán km 11.5
Lorenzillo's
800 ft
Blvd. Kukulcan km 10.5 Zona Hotelera
Maria Marie Restaurant
200 ft
Kukulkan Km 11.5 Hotel Zone The Royal
Asiana
400 ft
Avenida Kukulkan Km 11.5
Doble B cancun
700 ft
Zona Hotelera Km 12. 6 Blvd Kukulkán
Hong Kong
700 ft
Blvd Kukulkan Km 9
Varenna
700 ft
Blvd Kukulcan Km 12.5
Bungee Bar
700 ft
Blvd. Kukulcan
La Mesa del Pescador
700 ft
Boulevard Kukulcan Km 13
Come'n Eat
700 ft
Blvd Kukulcan km 12.5
Limoncello
1000 ft
Blvd Kukulcan Km 10.5 Hotels Zone

Reviews and Ratings <br />

Feedback from previous guests about their experience.
86%
loved the resort and would return for another relaxing stay
Impeccable service
Stunning beach view
Repetitive entertainment
Limited dairy-free desserts
8.6/10
Great
Rooms
8.0
Location
9.2
Service
8.8
Dining
8.6
Guest reviews
8.6/10
based on 5 reviews
8.9
8.9/10 based on 732 reviews
Isabella
United Kingdom, March  2025
9.6/10

I had an absolutely remarkable stay at this resort! The moment I walked in, I was greeted with warm smiles and cool towels, setting a lovely tone for my vacation. The spacious rooms offered stunning ocean views and were regularly cleaned to perfection. Dining was a delight, especially at the Spice restaurant, where the staff went above and beyond to cater to my dietary needs. The pool and beach areas were impeccably maintained, and there were plenty of fun activities to engage in. However, I found the entertainment options a bit repetitive on some nights. Overall, this place is a perfect blend of relaxation and fun, ideal for anyone looking for a luxurious getaway.

Rooms
10.0
The room was gorgeous, spacious, and had a stunning ocean view with a hot tub.
Service
10.0
The staff were incredibly accommodating and always seemed genuinely happy to assist.
Location
10.0
The location was directly on the beach with cozy cabanas available for relaxation.
Dining
9.0
Dining was exceptional; especially Spice, where the staff really took care of my food allergies.
Facilities
9.0
The pool and beach facilities were beautifully maintained and offered plenty of amenities.
Impeccable service
Repetitive entertainment
Ann
United Kingdom, January  2025
7.2/10

My recent stay at Hyatt Zilara was a mix of highs and lows. While I enjoyed the delicious food and beautiful beach, the service during check-in and room issues left a sour taste. The location is fantastic, providing a lovely escape, but the management's handling of problems was frustrating. Overall, if you're considering this hotel, be prepared for some hiccups, but the beach and dining options could make up for it.

Rooms
5.0
The Ocean Front Jr King Suite had a beautiful view, but we encountered several issues like electrical problems and poorly functioning amenities.
Service
6.0
The service staff were polite and eager to help, but the management at check-in was unhelpful and dismissive.
Location
9.0
The location is lovely, right by the beach, making it perfect for a relaxing getaway.
Dining
9.0
Dining options were diverse and well-prepared, with standout dishes, especially the Mexican cuisine.
Facilities
7.0
The facilities included a great beach and several bars, but I was disappointed with the movie set taking over part of the scenic beachfront.
Zoe
United Kingdom, January  2025
9.0/10

What a stunning getaway! This hotel truly surpassed our expectations with its gorgeous ocean views and a fantastic beach that’s perfect for leisurely strolls. The dining experience was unforgettable with diverse options and quality food, but the morning towel reservation situation for beach and pool chairs did spoil things a bit. Overall, a fantastic place to unwind and relax in the sun!

Rooms
9.0
We enjoyed a beautiful oceanfront luxury suite with an impressive two-person tub. The rooms were clean and well-maintained, offering great views.
Service
9.0
Service was truly outstanding with friendly staff attending to our every need, making us feel welcome and at home.
Location
8.0
The location near the beach is gorgeous, perfect for enjoying the sun and a peaceful atmosphere. However, it can get quite hot, especially in the evenings.
Dining
10.0
The dining options were remarkable, especially the Chef's plate experience, which was both delicious and creatively presented. Breakfast until 11 AM was a great perk too!
Facilities
9.0
The spa facilities were impressive, offering a range of amenities such as steam rooms and pools, making relaxation easy to achieve.
Amanda
United Kingdom, November  2024
7.8/10

I had a wonderful stay that was mostly enjoyable, but there were a few hiccups. The resort is immaculate, offering a wide range of activities and entertainment, and while the service was outstanding overall, the dining experience left something to be desired with some bland food. The room situation was frustrating at times due to maintenance issues, which is something I hope they improve on. Overall, I had a great time and would consider returning.

Rooms
7.0
The room was clean but faced a few issues with the air conditioning, which could be frustrating. Although I had a nice view, the furniture felt a bit outdated.
Service
9.0
The service was exceptional, with friendly faces ready to help at every turn. Special shoutouts to the wait staff who made our meals enjoyable and the beach butler who served delicious cocktails.
Location
9.0
The location was perfect, with easy access to the beach and convenient transport options nearby. It felt central, which added to the experience.
Dining
6.0
Dining was a mixed bag. The variety was great, but some dishes were quite bland, and a few had high expectations that weren't met. Reservations for popular spots can be tricky.
Facilities
8.0
Facilities were good with plentiful activities and a lovely pool area. However, the noise from events could disrupt the peace at times.
Eva
United Kingdom, November  2024
9.4/10

My stay at the Hyatt Zilara was absolutely fantastic! The resort is positioned perfectly by the beach, providing amazing views and a great atmosphere. The food was delicious across the board, particularly at Pelicanos and Spices, and the service from the staff was nothing short of exceptional. While I had a minor issue with the persistent sales pitches for the Premium program, it didn’t overshadow the overall experience. I can’t wait to return!

Rooms
9.0
We upgraded to a Luxury King Suite, which was spacious and well-kept, featuring a lovely wrap-around terrace and hammock.
Service
10.0
The service was outstanding with staff like Eloisa and Jorge making our stay memorable. They truly went above and beyond to ensure we had everything we needed.
Location
10.0
The hotel is conveniently located right on a stunning beach, making it easy to enjoy the sun and surf.
Dining
9.0
Dining options were enjoyable, with the food being excellent and a variety of choices available. Don't miss the ceviche at Pelicanos!
Facilities
9.0
The spa facilities were a great addition, and I particularly enjoyed my massage and the included water amenities.
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Check-in
21Apr2025Select date
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22Apr2025Select date
Rooms and Guests2 Guests, 1 Room