What is the check-in and check-out policy at Hyatt Zilara Cancun (Adults Only)?
Check-in is at 15:00 and check-out is by 12:00.
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Hyatt Zilara Cancun (Adults Only), Cancun
357US$
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Key details
About Resort
Blvd Kukulkan Km. 11.5 Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
- Steps from Chac Mool Beach
Great
8.9
9.4
4.6
4.4
Loved by guests
"The ocean and sand are pure heaven at this resort: buttery sand and crystal-clear blue water that you can get in."
"Every room at the Hyatt faces the water, and we were treated to a spacious room with a large balcony."
"They were by far the best I have ever had ranging from cucumber and grapefruit, pineapple and cinnamon, to lavender and cranberry."
Hyatt Zilara Cancun (Adults Only) is a 5-star, all-inclusive resort offering an intimate beachfront experience at the Caribbean Sea. Guests can enjoy traditional Mexican hospitality, six specialty restaurants, and an elegant spa. This adults-only oasis emphasizes luxury and relaxation.
Rooms & Amenities
The hotel features 307 elegantly furnished suites, complete with terraces featuring hammocks, luxury bedding, double jacuzzis, and 55' LED Satellite TVs. Guests enjoy amenities such as in-suite mini-bars stocked daily and
Dining Options
Dining options include six on-site specialty restaurants that offer a wide range of international and Mexican cuisine. The all-inclusive dining plan features a la carte meals, show cooking, and buffet choices, paired with unlimited domestic beverages.
Leisure & Activities
Hyatt Zilara Cancun provides extensive leisure facilities, including two outdoor swimming pools, a
Location & Local Attractions
The hotel is located in
Must-do experiences
- Catch the sunrise at Playa Delfines for stunning ocean views.
- Savor authentic tacos al pastor at Tacos Rigo near the hotel.
- Visit the El Rey Ruins to explore ancient Mayan history.
- Wander through the vibrant Mercado 28 for local crafts and food.
- Experience the evening Fiesta Mexicana for local culture and dance.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Suite Ocean View Swim Up
2 persons
79 m²
1 King-size bed
Shower
Balcony
room details
Junior King Suite
2 persons
61 m²
1 King-size bed
Shower
Balcony
room details
Luxury King Suite Oceanfront
2 persons
61 m²
1 King-size bed
Shower
Balcony
room details
Presidential Suite
2 persons
124 m²
1 King-size bed
Shower
Balcony
room details
Show all roomsLess
Price and Room Availability Calendar
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi in public areas
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Adults only
- Luggage storage
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Billiard tables
- Darts
- Table tennis
- Yoga class
- Sports trainer
- Aerobics
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Live entertainment
- Sun terrace
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Jacuzzi
- Beauty treatment
- Massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Media
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
Room decor
- Curtains
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Dining Onsite
Hyatt Zilara Cancun offers an exciting array of onsite dining experiences, featuring six specialty restaurants showcasing authentic Mexican cuisine amidst charming settings. Guests can indulge in a la carte breakfast, lunch, and dinner options along with refreshing cocktails from several bars, ensuring a delightful culinary escape.
Restaurant 1
Mexican cuisine
Ambiance
Al fresco dining with ocean views
Key Offerings
Signature tacos and regional specialties prepared with local ingredients, complemented by the fresh sea breeze.
Reservation
Recommended
Breakfast, lunch, and dinner; hours vary.
Restaurant 2
International buffet
Ambiance
Lively space with interactive cooking stations
Key Offerings
A diverse spread featuring seasonal dishes and the option for show cooking, highlighting culinary artistry.
Reservation
Not needed
Breakfast and dinner; hours vary.
Restaurant 3
Vegetarian and delicatessen-style
Ambiance
Cozy indoor lounge featuring contemporary décor
Key Offerings
A menu that caters to health-conscious guests with flavorful low-calorie options and exquisite vegetarian dishes.
Reservation
Not needed
All-day dining; hours vary.
Restaurant 4
Show cooking experience
Ambiance
Interactive dining environment with vibrant energy
Key Offerings
Guests can enjoy meals prepared right before their eyes, ensuring a unique and engaging dining experience.
Reservation
Recommended
Dinner only; hours vary.
Restaurant 5
Casual beachside fare
Ambiance
Relaxed outdoor seating with sand underfoot
Key Offerings
Fresh seafood dishes paired with tropical flavors, perfect for a laid-back afternoon or sunset dinner.
Reservation
Not needed
Lunch and dinner; hours vary.
Restaurant 6
Coffee shop/café
Ambiance
Inviting atmosphere with comfortable seating
Key Offerings
Specialty coffees, light bites, and sweet treats, ideal for a midday pick-me-up or evening dessert.
Reservation
Not needed
Open all day; hours vary.
Location
Blvd Kukulkan Km. 11.5 Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Blvd Kukulkan Km. 11.5 Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
1.3
km
Landmark
Cancun Convention Center
1.3
km
Landmark
Yamil Lu'um Archeological Site
1.1
km
Landmark
Scorpion's Temple ruins
1.1
km
Aquarium
Interactive Aquarium
1.4
km
Museum
Cancun Wax Museum
1.2
km
Night club
Coco Bongo
2.0
km
Landmark
Avenida Kukulkan
2.1
km
Beach
Chac Mool Beach
960 m
Night club
The City Nightclub
1.8
km
Landmark
Water Park at The Grand
630 m
Night club
Palazzo
2.0
km
Shopping Area
Fashion Harbour
1.3
km
Museum
Museo Subacuatico de Arte
2.1
km
Beach
Playa Marlin
2.1
km
Mall
Luxury Avenue
2.2
km
Landmark
Museo Sensorial del Tequila
2.1
km
Park
arte Garden
1.3
km
Mall
La Madonna
1.3
km
Beach
Playa Forum
2.0
km
Landmark
Forum By The Sea
1.8
km
Night club
Daddy'O
1.8
km
Beach
Mandala Beach Club
1.9
km
Night club
Mandala Nightclub
1.9
km
Landmark
Playa Lagarto
1.8
km
Landmark
Marlin Beach
1.9
km
Gallery
Galeria Balance Cancun
2.1
km
Nearby
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
210 m
Shopping Area
Flamingo Mall
280 m
Blvd. Kukulcan
Parque Ventura Cancun
210 m
Restaurants
Bubba Gump Shrimp Co
120 m
Flamingo Mall Boulevard Kukulcán km 11.5
Maria Marie Restaurant
60 m
Kukulkan Km 11.5 Hotel Zone The Royal
Lorenzillo's
230 m
Blvd. Kukulcan km 10.5 Zona Hotelera
Asiana
120 m
Avenida Kukulkan Km 11.5
Bubba Gump
130 m
Carretera Cancun-Chetumal Km 22 Cancun Airport
Varenna
210 m
Blvd Kukulcan Km 12.5
Hong Kong
210 m
Blvd Kukulkan Km 9
Come'n Eat
210 m
Blvd Kukulcan km 12.5
La Mesa del Pescador
210 m
Boulevard Kukulcan Km 13
La Pizza
210 m
Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico
Bungee Bar
210 m
Blvd. Kukulcan
Explore Cancun
Explore Cancun's Vibrant Surroundings
Museo de Arte Popular Mexicano
3 minutes' walk
Mexican folk art displayed in a vibrant museum. Special events and exhibits highlight local culture.
Flamingo Mall
4 minutes' walk
A modern shopping hub featuring local brands, restaurants, and entertainment options-perfect for a family outing.
Interactive Aquarium
17 minutes walking
An engaging aquarium where visitors interact with marine life. Offers unique experiences like swimming with dolphins.
Yamil Lu'um Archeological Site
15 minutes walking
Historic Mayan ruins offering insights into ancient civilizations. Ideal for history enthusiasts and photogenic views.
Water Park at The Grand
8 minutes' walk
Thrilling water slides and pools await at this nearby water park, suitable for all ages. Seasonal hours apply.
Maria Marie Restaurant
1 minute' walk
Elegant dining featuring traditional Mexican cuisine with a contemporary twist. Reservations recommended.
Lorenzillo's
3 minutes' walk
Known for its fresh seafood and waterfront views. Signature lobster dishes and a relaxing atmosphere.
Coco Bongo
25 minutes' walk
Iconic nightlife venue known for vibrant performances and dance shows. A must-see for nightlife lovers.
The City Nightclub
20 minutes walking
A massive nightclub offering top DJs and lively dance floor experiences, catering to all ages.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Isabella
United Kingdom,
March
2025
9.6/10
I had an absolutely remarkable stay at this resort! The moment I walked in, I was greeted with warm smiles and cool towels, setting a lovely tone for my vacation. The spacious rooms offered stunning ocean views and were regularly cleaned to perfection. Dining was a delight, especially at the Spice restaurant, where the staff went above and beyond to cater to my dietary needs. The pool and beach areas were impeccably maintained, and there were plenty of fun activities to engage in. However, I found the entertainment options a bit repetitive on some nights. Overall, this place is a perfect blend of relaxation and fun, ideal for anyone looking for a luxurious getaway.
Rooms
10.0
The room was gorgeous, spacious, and had a stunning ocean view with a hot tub.
Service
10.0
The staff were incredibly accommodating and always seemed genuinely happy to assist.
Location
10.0
The location was directly on the beach with cozy cabanas available for relaxation.
Dining
9.0
Dining was exceptional; especially Spice, where the staff really took care of my food allergies.
Facilities
9.0
The pool and beach facilities were beautifully maintained and offered plenty of amenities.
Impeccable service
Repetitive entertainment
Ann
United Kingdom,
January
2025
7.2/10
My recent stay at Hyatt Zilara was a mix of highs and lows. While I enjoyed the delicious food and beautiful beach, the service during check-in and room issues left a sour taste. The location is fantastic, providing a lovely escape, but the management's handling of problems was frustrating. Overall, if you're considering this hotel, be prepared for some hiccups, but the beach and dining options could make up for it.
Rooms
5.0
The Ocean Front Jr King Suite had a beautiful view, but we encountered several issues like electrical problems and poorly functioning amenities.
Service
6.0
The service staff were polite and eager to help, but the management at check-in was unhelpful and dismissive.
Location
9.0
The location is lovely, right by the beach, making it perfect for a relaxing getaway.
Dining
9.0
Dining options were diverse and well-prepared, with standout dishes, especially the Mexican cuisine.
Facilities
7.0
The facilities included a great beach and several bars, but I was disappointed with the movie set taking over part of the scenic beachfront.
Zoe
United Kingdom,
January
2025
9.0/10
What a stunning getaway! This hotel truly surpassed our expectations with its gorgeous ocean views and a fantastic beach that's perfect for leisurely strolls. The dining experience was unforgettable with diverse options and quality food, but the morning towel reservation situation for beach and pool chairs did spoil things a bit. Overall, a fantastic place to unwind and relax in the sun!
Rooms
9.0
We enjoyed a beautiful oceanfront luxury suite with an impressive two-person tub. The rooms were clean and well-maintained, offering great views.
Service
9.0
Service was truly outstanding with friendly staff attending to our every need, making us feel welcome and at home.
Location
8.0
The location near the beach is gorgeous, perfect for enjoying the sun and a peaceful atmosphere. However, it can get quite hot, especially in the evenings.
Dining
10.0
The dining options were remarkable, especially the Chef's plate experience, which was both delicious and creatively presented. Breakfast until 11 AM was a great perk too!
Facilities
9.0
The spa facilities were impressive, offering a range of amenities such as steam rooms and pools, making relaxation easy to achieve.
Amanda
United Kingdom,
November
2024
7.8/10
I had a wonderful stay that was mostly enjoyable, but there were a few hiccups. The resort is immaculate, offering a wide range of activities and entertainment, and while the service was outstanding overall, the dining experience left something to be desired with some bland food. The room situation was frustrating at times due to maintenance issues, which is something I hope they improve on. Overall, I had a great time and would consider returning.
Rooms
7.0
The room was clean but faced a few issues with the air conditioning, which could be frustrating. Although I had a nice view, the furniture felt a bit outdated.
Service
9.0
The service was exceptional, with friendly faces ready to help at every turn. Special shoutouts to the wait staff who made our meals enjoyable and the beach butler who served delicious cocktails.
Location
9.0
The location was perfect, with easy access to the beach and convenient transport options nearby. It felt central, which added to the experience.
Dining
6.0
Dining was a mixed bag. The variety was great, but some dishes were quite bland, and a few had high expectations that weren't met. Reservations for popular spots can be tricky.
Facilities
8.0
Facilities were good with plentiful activities and a lovely pool area. However, the noise from events could disrupt the peace at times.
Eva
United Kingdom,
November
2024
9.4/10
My stay at the Hyatt Zilara was absolutely fantastic! The resort is positioned perfectly by the beach, providing amazing views and a great atmosphere. The food was delicious across the board, particularly at Pelicanos and Spices, and the service from the staff was nothing short of exceptional. While I had a minor issue with the persistent sales pitches for the Premium program, it didn't overshadow the overall experience. I can't wait to return!
Rooms
9.0
We upgraded to a Luxury King Suite, which was spacious and well-kept, featuring a lovely wrap-around terrace and hammock.
Service
10.0
The service was outstanding with staff like Eloisa and Jorge making our stay memorable. They truly went above and beyond to ensure we had everything we needed.
Location
10.0
The hotel is conveniently located right on a stunning beach, making it easy to enjoy the sun and surf.
Dining
9.0
Dining options were enjoyable, with the food being excellent and a variety of choices available. Don't miss the ceviche at Pelicanos!
Facilities
9.0
The spa facilities were a great addition, and I particularly enjoyed my massage and the included water amenities.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby for free.
Internet
is available in public areas for free.
Breakfast
All visitors are offered a continental breakfast for a fee.
Children & extra beds
There are no extra beds provided in a room.
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
8
Number of rooms:
310
Former name
The Royal Cancun
FAQs
About Hyatt Zilara Cancun (Adults Only)
How far is Hyatt Zilara Cancun (Adults Only) from Cancun International Airport?
The hotel is approximately 25 km from Cancun International Airport, which takes about 25 minutes by car.
What are the on-site dining options at Hyatt Zilara Cancun (Adults Only)?
There are six specialty restaurants and a coffee shop available on-site.
What recreational amenities does Hyatt Zilara Cancun (Adults Only) provide?
The hotel features two outdoor swimming pools, a fitness center, and a private beach area.
What room amenities can guests expect at Hyatt Zilara Cancun (Adults Only)?
Rooms are equipped with air conditioning, a flat-screen TV, a mini-bar, and a balcony with sea views.
Is internet access available at Hyatt Zilara Cancun (Adults Only)?
Free Wi-Fi is available in all rooms.
Are there any notable attractions nearby Hyatt Zilara Cancun (Adults Only)?
Nearby attractions include El Rey Beach (about 1 km), La Isla Shopping Village (1 km), and the Mayan Museum (3 km).
What wellness services are offered at Hyatt Zilara Cancun (Adults Only)?
The hotel features a full-service spa offering massages, body treatments, and facials.
Is there parking available at Hyatt Zilara Cancun (Adults Only)?
Public parking is available nearby at no cost and does not require a reservation.
What languages are spoken by the staff at Hyatt Zilara Cancun (Adults Only)?
The staff speaks both English and Spanish.
What types of entertainment can guests enjoy at Hyatt Zilara Cancun (Adults Only)?
Guests can enjoy evening shows, live music performances, and themed parties.
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